Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding legal agreement between you ("Customer", "you", or "your") and Inovexa ERP ("Inovexa", "we", "us", or "our"). They govern your access to and use of our website at inovexa-erp.com, our cloud-based enterprise resource planning platform, and any related services, applications, and content (collectively, the "Services").

By accessing or using the Services, creating an account, or signing a service order with us, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization. If you do not agree, you must not use the Services.

2. Description of Service

Inovexa provides a cloud-based ERP platform that unifies finance, human resources, supply chain, sales, customer relationship management, manufacturing, inventory, payroll, and AI-powered analytics into a single integrated solution. The specific modules, features, user limits, and service levels available to you are defined in your applicable order form, subscription plan, or master service agreement.

3. Account Registration

To use most features of the Services, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information.
• Keep your account credentials secure and confidential.
• Promptly notify us of any unauthorized access or security breach.
• Take responsibility for all activities that occur under your account.

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services.

4. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party right.
• Upload, transmit, or distribute malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to any part of the Services or related systems.
• Reverse engineer, decompile, or otherwise attempt to extract source code, except where permitted by law.
• Resell, sublicense, lease, or otherwise commercially exploit the Services without our prior written consent.
• Use the Services to send unsolicited communications or engage in fraudulent activity.
• Interfere with or disrupt the integrity, security, or performance of the Services or the data they contain.

5. Subscription and Payment

Access to the Services is offered on a subscription basis. Fees, billing cycles, and payment terms are set out in your order form or subscription plan. Unless otherwise stated, fees are payable in advance, are non-refundable, and exclude applicable taxes. We reserve the right to suspend the Services if invoices remain unpaid past their due date. Subscription fees may be adjusted upon renewal with prior written notice.

6. Customer Data

You retain all ownership rights in the data you and your authorized users upload, submit, or generate through the Services ("Customer Data"). You grant Inovexa a limited, non-exclusive license to host, process, transmit, and display Customer Data solely for the purpose of providing and improving the Services. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining all necessary rights and consents to provide it to us.

7. Intellectual Property

The Services, including all software, designs, text, graphics, logos, trademarks, and other content (excluding Customer Data), are the exclusive property of Inovexa or its licensors and are protected by intellectual property laws. Subject to your compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during the subscription term. No other rights are granted by implication or otherwise.

8. Confidentiality

Each party agrees to protect the other party's confidential information using at least the same degree of care it uses to protect its own confidential information of like importance, and in no event less than reasonable care. Confidential information will be used only for the purposes contemplated by these Terms and will not be disclosed to third parties without prior written consent, except as required by law.

9. Service Availability

We strive to maintain high availability of the Services and target an uptime consistent with the service level commitments described in our applicable agreements. The Services may be temporarily unavailable due to scheduled maintenance, emergency repairs, or events beyond our reasonable control. We are not liable for any loss arising from such interruptions, except as expressly provided in a written service level agreement.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available". To the maximum extent permitted by law, Inovexa disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that any defects will be corrected.

11. Limitation of Liability

To the maximum extent permitted by law, Inovexa and its affiliates, officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with these Terms or the Services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising from these Terms will not exceed the fees paid by you to Inovexa for the Services during the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Inovexa and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Services, your Customer Data, your violation of these Terms, or your violation of any law or third-party right.

13. Termination

Either party may terminate these Terms in accordance with the termination provisions of the applicable order form or subscription plan. We may suspend or terminate your access to the Services immediately if you materially breach these Terms, fail to pay applicable fees, or engage in conduct that exposes Inovexa or other users to legal liability. Upon termination, your right to use the Services will cease, and we will make Customer Data available for export for a reasonable period before deletion in accordance with our data retention practices.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Tunisia, without regard to its conflict-of-law principles. Any dispute, controversy, or claim arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the competent courts of Tunis, Tunisia, unless otherwise required by applicable mandatory law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through the Services or by email. Your continued use of the Services after the changes take effect constitutes your acceptance of the updated Terms.

16. Miscellaneous

These Terms, together with any applicable order form, subscription plan, or written agreement between you and Inovexa, constitute the entire agreement between the parties regarding the Services and supersede any prior understandings. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of such right or provision. You may not assign or transfer these Terms without our prior written consent.

17. Contact Us

If you have questions about these Terms, please contact us: